Refund policy

Return & Refund Policy

We want you to love your purchase from Sweetely. If for any reason you’re not fully satisfied, we offer a 30-day return window starting from the day you receive your order.

Eligibility for Returns

To qualify for a return:

• The item must be in its original condition—unused, unworn, and with all tags still attached.
• It must be returned in the original packaging.
• You’ll need to provide your receipt or proof of purchase.

To begin a return, please email us at Sweetely@gmail.com. Once your request is approved, we’ll send detailed return instructions including the correct return address. Please note: items sent back without requesting approval first cannot be accepted.

If you have any questions at all about returns, reach out anytime at Sweetely@gmail.com—we’re here to help.

Damaged, Defective, or Incorrect Items

Please check your order right when it arrives. If you receive a defective, damaged, or incorrect item, contact us immediately so we can review the issue and make things right as quickly as possible.

Non-Returnable Items

Some items are final sale and cannot be returned. This includes:

• Perishable goods such as food, flowers, or plants
• Custom or personalized products
• Personal care and beauty items
• Hazardous materials, flammable liquids, or gases

Additionally, sale items and gift cards are non-refundable. If you’re unsure whether your product qualifies, please email us before sending anything back.

Exchanges

If you’d like to exchange an item, the quickest option is to return your original item. Once the return is accepted, you can place a new order for the product you’d prefer.

Refunds

We’ll email you as soon as we’ve received and inspected your return. If approved, your refund will be processed back to your original payment method. Keep in mind that it may take a few business days for your bank or credit card provider to post the refund to your account.