Privacy policy

Privacy Policy

This Privacy Policy explains how Sweetely.com (the “Site,” “we,” or “us”) collects, uses, and shares your personal information whenever you browse our Site, contact us, or make a purchase.

Contact

If you have questions about this policy, need more details about our privacy practices, or wish to make a complaint, please reach out by email at sweetelyshop@gmail.com or by mail at:

Sweetely
1631 Del Prado Blvd. S Suite 300 #1202
Cape Coral, Florida, 33990 USA

Personal Information We Collect

We collect information about your device and how you interact with the Site, as well as details needed to fulfill your orders. If you contact us for support, we may collect additional information to assist you. In this policy, “Personal Information” means data that identifies or can reasonably identify an individual.

• Device information
  • Purpose: to display the Site correctly and analyze traffic and usage so we can improve performance.
  • How collected: automatically through cookies, log files, web beacons, tags, or pixels.
  • Disclosure: shared with our e-commerce provider, Shopify.
  • Examples: browser/version, IP address, time zone, cookie identifiers, pages or products viewed, search terms, and on-site interactions.
• Order information
  • Purpose: to process payments, arrange shipping, send invoices/confirmations, communicate about your order, screen for fraud, and (with your consent) send marketing.
  • How collected: provided directly by you during checkout.
  • Disclosure: shared with Shopify to enable order processing and fulfillment.
  • Examples: name, billing and shipping addresses, payment details (including credit card numbers), email address, and phone number.
• Customer support information
  • Purpose: to respond to requests and provide support.
  • How collected: provided by you when you contact us.
  • Disclosure: may be shared with Shopify or other service partners as needed to resolve your request.

Minors

The Site is not intended for individuals under 13. If you believe a child has provided Personal Information, please contact us so we can delete it.

How We Share Personal Information

We share Personal Information with service providers to operate our store and fulfill our obligations to you. For example:

• Shopify powers our online store. Read its privacy policy here: Shopify Privacy Policy.
• We may share information to comply with laws, respond to lawful requests (e.g., subpoenas), or protect our rights.

Advertising & Analytics

We may use your Personal Information for analytics and interest-based advertising. For example:

• Google Analytics: Privacy Policy and Opt-Out.
• Shopify Audiences: helps us show ads on other websites with participating advertising partners.

Learn more about interest-based advertising from the NAI: NAI Education.

Opt-out options:

• Facebook
• Google
• Bing

General industry opt-out: DAA Opt-Out.

How We Use Personal Information

We use Personal Information to operate the Site and deliver our services—including listing products, processing payments, shipping orders, providing updates and offers, and improving the Site.

Legal Bases for Processing (GDPR)

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Protection of vital interests
• Tasks carried out in the public interest
• Our legitimate interests (balanced against your rights and freedoms)

Data Retention

We keep Personal Information for as long as necessary to provide services and meet legal obligations, unless you request deletion (see “Your Rights”).

Automated Decision-Making

We do not make decisions about you solely by automated means that produce legal or similarly significant effects. Shopify may use limited automated tools to reduce fraud (e.g., short-term blacklists for certain IP addresses or payment cards).

Selling Personal Information (CCPA)

Our Site “sells” Personal Information as defined by the CCPA. Categories may include usage data, purchase information, and email addresses (e.g., via Shopify Audiences). You may opt out of such “sales” using the options listed above.

Your Rights

GDPR (EEA Residents)

EEA residents can request access, correction, deletion, or portability of their Personal Information. Processing may occur in Ireland and be transferred to Canada and the United States. Learn more here: Shopify GDPR Whitepaper.

CCPA (California Residents)

California residents have the right to know, delete, correct, and obtain a copy of certain Personal Information and may authorize an agent to submit requests.

Cookies

Cookies are small files placed on your device when you visit the Site. We use functional, performance, advertising, and analytics cookies to improve your experience. For general information about cookies, visit allaboutcookies.org.

Do Not Track

There is no consistent industry standard for responding to “Do Not Track” signals, so we do not alter our practices when we detect them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Please review it periodically.

Complaints

You can contact us using the details in the “Contact” section. If you are not satisfied with our response, you may contact your local data protection authority or the UK Information Commissioner’s Office (ICO): Make a complaint to the ICO.

Last updated: 08/27/2025