Contact Us

If your package hasn’t arrived within 25 days, please contact us—we’re happy to help 7 days a week at SweetelyShop@gmail.com or through our Contact Us page.

All orders are dispatched from our warehouse within 3 business days. During peak periods, dispatch may take up to 6 business days.

You may request changes to your shipping information within 48 hours of placing your order. After this window, we are unable to update the destination address.

Please note: All shipping times exclude clearance or customs delays.